Privacy Policy

1. Introduction

BaristaLabs, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone, address)
• Company information and job title
• Payment and billing information
• Communication preferences
• Feedback and survey responses

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process transactions and payments
• Send you updates and marketing communications
• Respond to your inquiries and support requests
• Analyze website usage and trends
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers who assist in our operations
• In connection with a business transfer or merger

None of the circumstances above permit us to share your mobile phone number, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes.

Text Messaging (SMS)

Our program, BaristaLabs Assistant Texts, sends follow-ups to calls, appointment confirmations, and scheduling messages through our AI assistant. We don't send marketing messages. You opt in by saying yes when our AI assistant asks on a phone call, or by texting a BaristaLabs number first (which covers replies about that conversation only). Consent to receive text messages is not a condition of purchase.

When you opt in to our text messages, we collect:

• Your mobile phone number
• A record of your consent, including a timestamp and, for phone opt-ins, the call ID and the version of the consent script that was read
• The content of messages we exchange

We use this information only to deliver the texts you requested and to provide support. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.

We do not share, sell, rent, or provide your mobile phone number, mobile information, or SMS opt-in data and consent to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our SMS Consent & Messaging Policy for details.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: